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TransGrid
Following deregulation of the electricity industry, the corporation responsible for the high voltage electricity network in NSW became an independent entity facing a new set of operating conditions and associated commercial, regulatory, and technical risks. Although effective standard operating procedures covering incident management had long existed, the demands of the new electricity market and its increased commercial pressures, necessitated a more rigorous approach to risk, safety, and emergency management. MC2 designed the crisis and emergency management framework and detailed corporate and regional response plans. We have provided training for senior staff in the process, as well as in related areas such as handling the media, and have been involved in assessing the effectiveness of the corporation's core values and management systems. We continue to run their major exercises, often in conjunction with other electricity industry participants.
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Sydney Ports Corporation
Although the Ports Corporation had long had marine incident response plans in place, management recognised that in an increasingly commercial environment there was also a need for more rigorous approaches to both risk and crisis management. MC2 was therefore appointed to review existing procedures and arrangements, then recommend, develop, and implement agreed enhancements which included the development of business continuity plans. We have therefore not only designed the appropriate management systems and procedures but also run regular briefing, training, and major exercise sessions, often in conjunction with other stakeholders such as port users and emergency services.
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Singapore Power Corporation
Based on our work with the deregulated Australian electricity market, MC2 were appointed to establish crisis management processes and procedures across the Singaporean gas and electricity sector, including generation, transmission, distribution, and retail, prior to corporatisation and part privatisation. Detailed plans were developed at each stage and level, and management briefings and training courses held in response and communications aspects, including media management. Major exercises were then conducted to test and consolidate the process prior to disaggregation of the industry and establishment of the new energy market. The procedures continue to act as a template for the industry as well as for the international operations of the remaining parts of Singapore Power in gas, grid, and distribution. Our recent work has therefore included regular reviews and updates to reflect the new industry structure, as well as expansion of the business continuity elements to meet new regulatory requirements and standards.
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Vopak
We developed and implemented emergency plans for this petrochemicals supplier at three levels: individual terminals, a country-wide plan that also provided a template for the development of emergency plans for other countries in the region, and a region-wide plan for responding to emergencies such as product liability suits and pandemics. The regional plan was then designed to be escalated as part of a global emergency response in coordination with other regions.
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Energex
As a result of the energy sector deregulation, Energex moved rapidly from being a south Queensland based electricity distributor, to competing nationally and internationally in the broad energy sector. As such the traditional approaches to incident management and communications had to be upgraded and MC2 worked extensively with the management team to enhance procedures and skill sets, to ensure an effective corporate emergency management capability. Subsequently, we have worked with Energex for several years, to develop and regularly test corporate emergency managements arrangements. This has involved detailed reviews and updates as well as exercises involving not only corporate management and public affairs, but also key operational staff from each part of the organisation, the customer contact centre, and external stakeholders such as the regulatory authorities and other industry participants.
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